Cancellation Policy
PARKING BOOKINGS:
You will be unable to obtain a refund or amend ( other than a vehicle registration number) a parking booking in the 7 days prior to the arrival date/time printed in your booking confirmation, or at any time thereafter. Where it is possible to cancel a booking and obtain a refund, you will be
charged a cancellation fee of £10.00 + vat. If you collect your car before the departure date/time printed in your booking confirmation then you will not receive a refund for the unused time. Please note: Bookings made at the special winter offer price are not able to be refunded will be if the booking is cancelled. All cancellation requests must be made with at least 7 days notice of your booking to the email address below or Planyo.
CUSTOMER SERVICE INFORMATION
Please write to:
PO Box 624
Exeter
EX1 9JG
Telephone: 08703 45 8198
E-mail: admin@citadelparking.com
Please Note: All parking is subject to the terms and conditions of the individual car park Ensure no valuables are left in the vehicle, as we do not accept liability for any loss or damage. Parking is always at the vehicle owner's risk.
